Refund policy

RETURN & EXCHANGE POLICY

Eligibility

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, in their original condition, and have all tags attached.

  • Sale items, customised pieces, and candles are non-returnable and non-exchangeable.

 

 

How to Initiate a Return or Exchange (India Only)

You may initiate a request through our Returns Portal (if applicable) or contact WIIZ Support on WhatsApp at +91 96663 76663, along with your order number and reason for return/exchange.

 

 

Return Shipping

  • A pickup will be scheduled once your request is approved.

  • Our courier partner will collect your item(s) within 1–5 days.

  • A ₹100 return shipping fee will be deducted from your refund unless the return is due to a damaged or incorrect item.